We inform you of the affirmation of the existence of a misunderstanding: -ġ- We made a motivational policy for months for the reception staff. We were surprised, on Thursday, February 25th, to the arrival of a message stating that the possibility of booking the accommodation through was closed, in violation of the terms of the contract.Ī / Amending one of the reservations to avoid paying the commissionī / trying to persuade an inmate to cancel the reservation
(We are Elite Al Hamra - Andalusia) Our ID number is *** If you have any questions, please reply to this message and a member of our support team will get back to you. In accordance with the terms of the Accommodation Agreement, we also request you to pay any outstanding commission due to BV (plus costs, expenses and interest, if applicable). We kindly request you to honour all outstanding reservations you have on our platform prior to the effective suspension date, regardless of whether the date of the guests’ departure is before or after the date of suspension. These behaviours are not allowed per contractual terms. In some reservations the guest has been asked to cancel the reservation made via and make a direct booking at your property. In some reservations the guest stayed at your property but the reservation status has been modified incorrectly on your end in order to avoid paying commission.Ģ. The termination is taking place because at least one of the following behaviours has been detected:ġ. We regret to inform you with this letter we are terminating the Accommodation Agreement and are closing your accommodation on our platform due to a material breach of contract (please refer to article 7.3 c) (ii) of the General Delivery Terms).
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